 General
Information
What
is VoIP ?
VoIP stands for "Voice over IP" or "Voice
over Internet Protocol." It uses the Internet and data networks
to send and receive calls and faxes. Because it uses your existing
high-speed Internet connection, it offers great savings on long distance
and international calls.
What
is a caller-id ?
Caller-id is an unique number that is provided to
you at sign-up.
Will
World Phone service save me money ?
Yes. Individuals and corporations with moderate
to large long distance or international call usage can enjoy significant
savings, depending on call volume – 20%, 30%, or 50% or more.
How
do I use World Phone softphone ?
The softphone is an application that runs only on
Microsoft Windows platform. It is an application ('.exe' file) that
can be downloaded from World Phone's site. In order to run it, you will need
a headset with a microphone.
When
calling other parties, do they also need World Phone service or
another VoIP service ?
No. Using World Phone services, you can connect to parties using
any telephone technology.
Do I need my computer running in order to receive calls ?
It depends. If you are using the World Phone softphone,
your computer must be running in order to receive calls. If your
computer is not on or you are unavailable, the call will be directed
to your Voicemail. If you are using a device that works without
a computer such as an IP phone or a telephone adapter, calls will
be directed to that device; unanswered calls will be directed
to your Voicemail.
Can I use World Phone service from anywhere in the world ?
Yes, your World Phone account provides you with
complete portability. You can access World Phone from anywhere
in the world using
World Phone’s softphone or a phone adapter. To access World
Phone’s
softphone, simply log into your account and click launch webphone.
The softphone automatically installs. To use a phone adapter,
just plug it into any high-speed Internet connection and place
calls.
Will the World Phone service interfere with my DSL or cable modem data
connection ?
The World Phone service routes your incoming and outgoing voice calls
right alongside the data being sent to or from your computer. Thus, you can make and
receive calls while you use your computer to access the Internet. World Phone uses advanced
audio compression techniques to minimize the data traffic caused by voice calls and
maximize the bandwidth available for your other Internet traffic.
How can I get a Public Service Number ?
To get a Public Service Number, go to www.worldphone.in and click on signup service. Select appropriate plan and after completion of signup plan, you will get public number
What if I forget my World Phone service number ?
Your World Phone service number is displayed
on your account page. Simply go to the web site and log into
your account.
Is there a difference between using DSL or Cable modem when using
World Phone service? Which one do you recommend to use ?
Both DSL and cable modems provide sufficient bandwidth to support the World Phone service.
Do I need a fixed / static IP to use World Phone service ?
No, you do not need a static IP address to enjoy the advantages of World Phone service. World Phone service is designed to work in a dynamic address (DHCP) environment,
such as that available with most home gateway routers.
Does the person I call have to use World Phone service ?
No, with World Phone service you can call any phone number that you can call with a traditional phone. Calls to regular phones are
charged on a per minute basis while those to other World Phone service users are free.
How do you bill calls to regular phones ?
We bill calls on a per minute basis, rounding up to the next whole minute. There is no minimum call duration. Check our Low Rates here.
Do I need a computer to use World Phone service ?
Not necessarily. With a telephone adapter you can use many of World Phone services directly. You will need a computer however if you intend to use advanced features and to manage your account.
Which telephone adapters are compatible with World Phone service ?
World Phone supports mostly SIP based IP phones and telephone adaptor
How do I make an international call ?
Country code + number.
How
does the sound quality compare to my current phone ?
You'll find the quality is as good, if not better!
Because signals are transmitted and received digitally over the Internet,
the quality may very well exceed what you're currently getting.
Are
calls made through World Phone secure ?
Yes, all calls are sent securely through World Phone's
VoIP network.
Can
I receive calls with World Phone service ?
Yes. You can receive calls only on your softphone
World Phone software if it runs on your computer.
How
do I sign up for World Phone ?
You can sign up online at www.worldphone.in.
What
payment methods are available ?
World Phone accepts payments through account payee cheques, DD annd credit cards
How
do I check my account balance ?
Once you login into the World Phone web site, you are
immediatelly served information about your account balance and call
activities.
Can
I use World Phone softphone if my computer is behind a firewall ?
If you have a router with firewall installed to
connect to the Internet or if you using the service in a corporate
environment, World Phone provides a NAT traversal feature that allows you
to use the softphone in such environments.
What
connections will World Phone work with ?
World Phone is compatible with Internet services such
as Dial-up 56Kbits/sec, DSL, or Cable.
Does it need/use some specific ports to be opened for calling through internet?
Yes, it needs some specific port for calling through internet. Ports are:69, 1718-1720, 1812-1814, 2000, 5060-5061 and 10,000-50,000
Can I use the device or calling behind firewall?
Yes, but all the above given ports should be opened for an IP from which calling is used which is using behind firewall.
Do you have a support phone number ?
The best way to get your question answered or problem solved is to email
us at wecare@worldphone.in or dial +91-11-2681 4000. If a phone call is necessary, one of our customer service representatives will contact you. |
